TCS training courses are designed based on regulations and industry best practices aligned with relevant international standards and/or approved by appropriate industry accrediting bodies, as necessary.

The aim of TCS training courses is to ensure that all individuals have reached to a recognized level of competence to enable them to work on-site more safely with reduced risk to themselves and others.

According to international standards it is important to ensure that the quality of the work, product and services delivered to customers meets the requirements.

“Quality Assurance/Standards” training courses are carefully designed to meet the requirements of the modern industries, including but not limited to oil & gas, construction, chemical, shipbuilding etc. Training courses covered under “Quality Assurance/Standards” category provide different level of skills and competences to employees involved with quality assurance, as well and the implementation of industry standards. Quality Assurance/Standards training courses include ISO 9001 Quality Management Systems, Internal Audits, Management of Risks etc as well as API and ASQ-Approved Quality Courses.

The courses are interactive and can be delivered in the language of your choice. Practical exercises and course materials are provided as per specific training requirements. The content can be localized to reflect the country or region where the workforce will operate.

To ensure that individuals have reached the required level of competency, they MUST successfully complete a training course and assessment. Successful candidates will then receive the certificate transferable worldwide. Individuals must renew their certificates as based on the expiry date shown on the certificate to ensure their knowledge is up to date.

The detailed course content is as follows:

COURSE CONTENT:

• Introduction
• Quality Basics
  • Terms, concepts, and principles
    • Quality definitions
    • Quality plan
    • Quality systems
    • Organizational culture
    • Employee involvement and empowerment
    • Systems and processes
    • Variation
    • Standardization
  • Benefits of quality
  • Foundations of quality
• Team basics
  • Team organization
    • Team purpose
    • Types of teams
    • Value of teams
  • Roles and responsibilities
  • Team formations and group dynamics
    • Initiating teams
    • Selecting team members
    • Team stages
    • Team conflict
    • Team decision-making
• Improvement
  • Process improvement
    • Six Sigma concepts and tools
    • Lean concepts and tools
    • Benchmarking
    • Incremental and breakthrough improvement
  • Improvement techniques
  • Improvement tools
  • Root cause analysis
  • Risk management
• Supplier Relationship
  • Supplier selection
  • Supplier performance
• Customer Relationship
  • Customer identification
  • Voice of the customer (VOC)
    • Data gathering and use
    • Complaint process
  • Customer needs
• Assessment